DAPREX SERVICES 

Application and technical training are available at either our Stamford, CT office, or on-site at customer locations. We strongly recommend one to two days of training per application, with additional training available at the client's request. The training is directed at those users who will be responsible for the given application(s) and may include casual users as well. Based on our experience, on-site training by DAPREX personnel is the most effective method of implementation, enabling your staff to make maximum use of the system in a short period of time.

Advanced training courses, reviewing the more advanced features of the systems as well as new features/functions, are offered once a year at our Stamford office. All users are invited to attend.

 TELEPHONE SUPPORT

Telephone support is available Monday through Friday until 6:30 EST. Weekend support is provided under special circumstances and is not covered under the Annual Maintenance Agreement. Annual Maintenance is 20% of the base price of the software and covers unlimited telephone support and annual system release updates.

USER GROUPS

Our annual User Group meeting is held to discuss user concerns, suggestions, and topics of general interest. This is usually a two day event and all are welcome. The most important by product of the User Group meeting is the list of suggested enhancements drawn up by the group. DAPREX incorporates the items on the list into the next major release, and each year almost 98% of the suggestions are added to the standard packaged software; at no additional charge. 

MODIFICATIONS AND CONVERSIONS

DAPREX offers file conversion services and/or assistance to your staff in writing such programs. We are happy to provide any modifications to our systems that your company may require, and our trained programmer analysts are available for custom programming projects as well.